Track Record

Experience

A cinematic timeline of my career journey in business analysis and product strategy.

Business Analyst

Agency for Healthcare Administration – State of Florida

Aug 2024 – Present

Tallahassee, FL

  • Translated complex healthcare funding requirements into functional specifications and user stories using Azure DevOps and Jira, supporting 4 different statewide financial system modernization initiatives across the full SDLC .
  • Partnered with compliance and engineering teams to implement HIPAA-aligned security solutions, securing backend REST APIs through SSO/token-based authentication (Auth0) and role-based access control (RBAC) via AppManager, achieving zero compliance gaps during audit cycles.
  • Modeled AS-IS/TO-BE workflows using BPMN and Visio, identifying process inefficiencies and driving process improvements across high volume Medicaid financial data processing systems.
  • Conducted data mapping and system integration analysis across SQL Server and Salesforce, reducing reconciliation discrepancies by 10000+ records and ensuring seamless data flow across enterprise applications.
  • Defined and executed UAT strategies, validating 80+ business rules and accelerating release readiness by 12 business days per cycle.
  • Developed Power BI dashboards and KPI reports to monitor financial and operational metrics, enabling real-time decision-making and stakeholder engagement across statewide healthcare programs.
  • Enabled audit logging and automated operational workflows including notifications, confirmations, and PDF certificate generation, improving system security, compliance, and overall process efficiency.
  • Collaborated with product, UX, and development teams to design wireframes and mockups in Figma, improving usability and reducing rework through early stakeholder alignment.
SQL Server / Oracle Postman Visio Auth0 / AppManager

Graduate Assistant

University of New Haven

Mar 2023 – May 2024

West Haven, CT

  • Acted as a cross-functional liaison for academic resources, supported students with low GPA through exam-prep planning, and analyzed orientation/advising survey responses to identify process improvement opportunities.
  • Coordinated with academic departments and resource teams to streamline communication and improve access to support services for international students, improving stakeholder engagement across departments.
  • Created pivot tables and reports using Excel and Power BI to categorize and rank survey responses, enabling leadership to make data-driven decisions.
Power BI Excel

Business Analyst

Creative Synergies Group

Jan 2019 – May 2022

Bangalore, India

  • Gathered and analyzed 70+ business and UX requirements, supporting digital transformation initiatives across web and mobile platforms.
  • Facilitated stakeholder workshops and collaborated across product, engineering, and UX teams to define KPIs, scope, and success metrics improving delivery alignment across cross functional teams.
  • Developed process maps and workflow designs using BPMN, Miro, and Lucidchart, reducing rework effort by 10+ engineering hours per sprint.
  • Conducted A/B testing and user behavior analysis using Google Analytics, improving session duration by 22% and increasing product engagement.
  • Designed wireframes and prototypes using Figma and Adobe XD, enhancing usabality and improving user navigation across digital products.
  • Supported UAT, FSD documentation, and release readiness activities, ensuring alignment with WCAG 2.1 accessibility standards and reducing post-launch defects.
  • Influenced product decisions by communicating risks, usability trade-offs, and design improvements across cross-functional teams.
Salesforce Tableau BPMN Agile / Scrum